Ask A Librarian

How Satisfied Are You With The Libraries?

Posted by Monte Maxwell.
April 12th, 2005

The WVU Libraries are participating again in a national research project that measures student and faculty perceptions of library service. LibQual is a survey tool developed by the Association of Research Libraries to measure how satisfied users are with library resources and services.

Almost 5,000 students and faculty selected at random from MIX and GroupWise e-mail accounts will receive an e-mail inviting their participation in the online survey.

“The goal of LibQual is to help us understand how our users see our services. The feedback we received from the 2003 LibQual survey was extremely useful,” Libraries Dean Frances O’Brien said.

O’Brien encourages everyone who receives the e-mail invitation to complete the survey. This year, two people who complete the survey will be chosen in a random drawing to receive an iPod.

The online survey consists of 45 questions, and includes a section for comments. Participants are asked about their desired, perceived, and minimum expectations of service from the WVU Libraries.

Two years ago nearly 4,700 students and faculty participated in the campus’s first LibQual survey. The feedback guided the WVU Libraries in enhancements to their electronic journal web pages and other services. More information about LibQual will be available this week in the Downtown, Evansdale, and Health Sciences Libraries. Promotional materials for WVU LibQual were designed by Eryck Webb, a graphic design student.

The survey closes April 29.

Library records deleted to protect users

Posted by btoren@wvu-ad.wvu.edu.
February 22nd, 2005

Library records included in Patriot Act provisions; librarians respond with systematic purging

Civil liberties have become an issue of much debate and concern in recent years due to the passing of the USA Patriot Act in 2001. Library records are an important topic in that debate.

Section 215 of the USA Patriot Act reads, “The director for the FBI, or a designee of the director, may make an application for an order requiring the production of any tangible things (such as books, records, papers, documents and other items) for an investigation to protect against international terrorism or clandestine intelligence activities.”

Frances O’Brien, dean of West Virginia University Libraries, said libraries should be a place where students can come and find information on any subject they want and not be questioned about it.

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WVU Libraries add electronic journals to online catalog

Posted by btoren@wvu-ad.wvu.edu.
September 27th, 2004

Research may be a few steps faster and net greater results for many WVU Libraries users. Mountainlynx, the libraries’ online catalog, now includes electronic journals in its listings.

Until now, someone searching for a mix of resources to research a topic had to check Mountainlynx to find books, films and microfilm, then look elsewhere on the Libraries’ Web site to find available electronic journals.

It’s now one-stop shopping.

“If students and faculty know to go to Mountainlynx, then they can find the electronic journals they need,” said Linda Blake, electronic journals coordinator and science librarian.

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WVU Libraries Seeking Input Through Online Survey

Posted by btoren@wvu-ad.wvu.edu.
March 27th, 2003

Mountaineer Spirit

BY MONTE MAXWELL

The WVU Libraries are seeking input from students, faculty and staff on the services they currently provide and what they should provide.

In a few days, about 4,000 randomly selected individuals will each receive an email requesting they participate in LibQUAL+, an online library service quality survey that takes place during the first two weeks of April.

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